Wholesale Relationship Specialist II; Hybrid

Relationship Specialist II Responsibilities

• Manages and responds to daily incoming client requests and inquiries in a timely and professional manner, performs necessary research and maintenance to provide or facilitate solutions, and logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank's loan and deposit origination, documentation, and administration policies and procedures.
• Opens, services, and maintains wholesale deposit accounts in adherence to state and federal regulations and Bank policies and procedures.
• Acquires working knowledge of the Bank's Treasury Management products and services as they relate to receivables, payables, fraud prevention, and liquidity.
• Monitors daily non‑sufficient funds and unposted transaction reports, obtains necessary approvals and processes decisions, and communicates with clients and Bank personnel to facilitate timely and accurate postings.
• Processes payments and advances on loan accounts and transfers and stop payments on deposit accounts.
• Gathers, images, and files financial statements and documents as needed.
• Orders and/or requests pre‑closing due diligence items including lien searches, flood certifications, business valuations, appraisals, and environmental reports, ensuring accurate completion of all required flood documentation.
• Completes detailed due diligence in accordance with associated regulatory requirements and bank policies and procedures to ensure quality account documentation and prevent exceptions.
• Collects information and/or documentation to comply with BSA/AML requirements for customer identification, customer due diligence, and beneficial ownership information—including entity organizational documents, orders OFAC and Identity Verification searches, and completes associated quality assurance.
• Works directly with Centralized Doc Prep to request internally prepared loan documents and ensures loan documents are reviewed for accuracy and completeness prior to closing, funding, and boarding of loans.
• Handles internal loan closings and coordinates external loan closings, engaging and working with Bank counsel, closing attorneys, and title companies.
• Funds and boards loans, reviewing requests for accuracy and preparing physical loan packages for imaging and record retention shipment.
• Prepares tickets, online transaction entries (OTEs), and wire transfers as needed.
• Manages and/or assists in the management of construction and/or development loans with oversight from the Construction Loan Specialists Group and Wholesale Banking Relationship Managers.
• Acquires a working knowledge of specialized loans, including asset‑based loans, SWAPs, participations, syndications, loans to government contractors, and loans to government entities.
• Assists with reporting and clearing exceptions associated with loan and deposit accounts.
• Prepares loan account pay‑off quotes and coordinates collateral releases as applicable.
• Assists with the preparation of client presentation materials.
• Assists with maintaining data integrity for the CRM and other critical bank systems by facilitating accurate source system account assignments.
• Completes all assigned training, including compliance training, on or before the due date.
• May serve as a back‑up for other Relationship Specialists to ensure a balanced workload.
• Promotes an environment that supports diversity, equity, inclusion, and belonging and reflects the bank brand and culture.
• Performs other duties as assigned.

This position reports to either a Manager of Wholesale Support or a Group Leader, Wholesale Support.

Education & Experience

• High school diploma or equivalent.
• Three to five years of commercial or consumer banking or industry related experience required.
• Commercial loan and deposit experience preferred.

Knowledge & Skills

• Exceptional customer service and…