ServiceNow Senior Developer

POSITION TITLE

Sr Service Now Senior Developer

This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in‑office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

This role is not eligible for employment visa sponsorship

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future.

• Lead the architecture, design, and development of Service Now products, custom applications, and integrations.
• Collaborate with business analysts, project managers, and stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain Service Now workflows, flow, business rules, UI policies, client scripts, service portals, work spaces, and integrations with external systems.
• Ensure Service Now platform stability, scalability, performance, and security.
• Ensure architectural standards, best practices, and governance are followed for Service Now implementations.
• Mentor and guide junior developers, fostering knowledge sharing and skills development within the team.
• Perform code reviews, quality assurance, and testing of products and features.
• Stay current with Service Now releases, features, and industry trends to proactively recommend improvements to Service Now.
• Document technical solutions, architecture diagrams, and operational procedures.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands‑on experience with Service Now development and architecture.
• Expertise in Service Now modules such as ITSM, ITOM, WSD, EC Pro, EA, PPM and/or Agile 2.0.
• Proven track record designing and implementing Service Now solutions in large enterprise environments.
• Strong proficiency in JavaScript, REST/SOAP APIs, and web technologies.
• Service Now Certified System Administrator.
• Excellent problem‑solving, communication, and interpersonal skills.
• Experience with Agile methodologies.

• Strong experience Discovery, Service Mapping, and managing CMDB
• Service Now Certified Application Developer.
• Experience integrating Service Now with third‑party platforms and tools.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Leadership experience in guiding technical teams and advising stakeholders.

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other…