IT Computer Lab Apprentice

The Apprentice assists in providing a high level of technical support for their assigned business unit. This includes understanding and documenting business processes, reporting and analysis of data, working on projects, improving business processes using available tools, and more.

• Assist department with technical issues.
• Work on tasks assigned by leadership.
• Assist team in streamlining business processes using new or current technology.
• Document business processes, review inefficiencies, and make recommendations for improvement to supervisor.
• Learn University systems and data sets to accurately extract information from those systems.
• Adhere to Liberty University policies, representing the University in an exemplary and professional manner.
• Work effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.
• Staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors.
• Diagnose and repair hardware/software issues.
• Complete internal documentation when required and utilize the help request system to document work and customer interaction.
• Work with the Computer Lab Supervisors and Technicians with their daily tasks in order to learn from them and assist them.
• Communicate regularly with Computer Lab staff and assist in communication between student workers and staff members.
• Occasionally coordinate small projects as assigned.

• Working toward a Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
• Basic knowledge of computer troubleshooting with experience.
• Proficiency with Microsoft Office software and standard office technologies.
• Strong attention to accuracy and detail.
• Willingness and ability to provide consistent and exceptional customer service.
• Promptness and reliability to follow scheduled hours.
• Willingness to protect the integrity of Liberty’s IT systems and follow necessary security policies.
• Previous knowledge and experience in troubleshooting and repairing hardware and software issues, networks, and software issues.
• Experience working in computer labs or similar environments.
• Experience with Mac and Linux systems.
• Experience with basic scripting (e.g., Power Shell, batch files).

• Communication and comprehension:
  Ability to effectively communicate both verbally and in writing.
• Proficiency in understanding, speaking, reading, and writing English to support professional correspondence and collaboration.
• Strong interpersonal and public communication skills to represent Liberty University in a professional manner.
• Strong organizational skills.
• Problem solving:
  Strong analytical and critical thinking skills; ability to assess situations, evaluate information, and solve both routine and complex problems using sound judgment.
• Physical and sensory abilities:
  Frequently required to perform desk‑based work, including computer use and data entry; ability to communicate effectively in meetings and collaborative settings, with or without reasonable accommodation.

On‑Camps / Hybrid / Remote (depending on the team).

Driving requirements:
If required, use of one’s personal vehicle (or LU vehicles) may be required; proof of a valid driver’s license, acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

Time type:
Full time.

Location:

Onsite.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.

The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.