IT Support Specialist
Job in
Lynchburg, Campbell County, Virginia, 24504, USA
Listed on 2026-06-02
Listing for:
Schewel Furniture Company, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Title: IT Support Specialist (Entry Level)
Employment Type: Full-Time, Hourly
Reports to: IT Director
Location: Lynchburg, VA (Corporate Offices and Central Warehouse)
Summary: Join our IT department as an Entry-Level IT Support Specialist, servicing fifty-three retail locations. This role requires a customer-focused individual who is flexible, well-organized, and analytical, with a strong commitment to resolving technology-related issues efficiently.
Essential Duties and Responsibilities:
- Hardware and Software Support:
- Maintain and document hardware and software inventory.
- Assist in hardware/software installations, rollouts, and upgrades, including office moves and new store setups.
- Provide troubleshooting and repair services for various IT equipment, including desktops, laptops, printers, and peripherals.
- Support cellular phone operations and manage related issues.
- Support Android tablets and associated software.
- Helpdesk Support:
- Offer first-line support for hardware and software problems, including diagnostics and troubleshooting.
- Resolve network issues across multiple platforms, including fiber internet service, cable internet, and 4G/5G connections.
- Provide remote and on-site technical support for internal users and external customers.
- Participate in IT projects, contributing to team efforts and collaborating on technology solutions.
- Additional Responsibilities:
- Interface with company personnel and vendors to enhance technology solutions.
- Travel periodically to various company locations for on-site support.
- Must pass a 7-year background check for misdemeanors and felonies.
- Valid driver's license and a clean driving record required.
- Must have reliable transportation.
- Experience in a corporate environment supporting over 200 users is preferred.
- Proficient in Microsoft Windows 7, 10, and 11; intermediate experience with PC hardware and software.
- Competence in WLAN configuration and troubleshooting.
- Exceptional customer service, communication, and troubleshooting skills.
- Strong time management skills and the ability to work effectively within a team.
- A strong desire to learn and achieve IT-related certifications; A+ (CompTIA) certification or active pursuit of the same is highly desirable.
- Ability to safely lift up to 50 pounds.
- Comfort with working from extension ladders is an advantage.
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