Information Technology Helpdesk Specialist

Information Technology Helpdesk Specialist

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. Applicants must provide their AHP Letter (formerly Certificate of Disability) issued by DARS or DBVI. Service‑Connected Veterans may also apply if they provide an AHP Letter. Use the following link for the AHP Letter: https://(Use the "Apply for this Job" box below)..

Central Virginia Community College (CVCC) is located in Lynchburg, Virginia, overlooking the Blue Ridge Mountains. CVCC is a comprehensive two‑year institution of higher education with approximately 5,000 students in occupational/technical programs and university‑parallel/college transfer programs.

Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher‑level staff. Install computers and associated peripherals and perform routine software upgrades.

Serve as a member of the Information Technology team and assist other IT staff in problem resolution and in the coordination/completion of IT projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Working knowledge of the installation, planning, repair, and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Experience with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of diagnostic hardware and software tools and equipment. Experience working with Windows.

AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Position is FLSA Nonexempt, Full Time, located in Lynchburg (680). Hiring range $48,000 – $52,800. Sensitive position. Telework options are subject to change and are currently not available.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA) to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E‑Verify to verify employee eligibility to work in the United States. Applicants will be required to complete an I‑9 form and provide documentation of their identity for employment purposes.

The selected candidate’s offer is contingent upon successful completion of a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, verification of education, credit checks relevant to employment. Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: .