Help Desk Agent

System One is seeking a Helpdesk Agent for a long‑term contract opportunity offering a hybrid work model
, in support of our client in Lynchburg, VA. This is a full‑time opportunity, with Monday to Friday work days. Candidates must be local to Lynchburg and surrounding areas to be considered.

As a Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as responding to telephone calls, email, and personnel requests for technical support. You will document, track, and monitor problems to ensure timely resolution.

• Provides Help Desk support to customers for all areas related to Information Systems.
• Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, and escape problems.
• Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
• Monitors call status through to resolution and follow‑up with end user to ensure satisfactory resolution.
• To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

• General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
• Ability to use Help Desk software.
• Working knowledge of current corporate PC‑based desktop environments.
• Ability to gain knowledge of total IS responsibilities and contacts.
• Be familiar with the company’s safety and health policy and program.