Command & Control Engineer

Cloud Command And Control Engineer

Cloud Fit Software is seeking Cloud Command and Control Engineers to join our growing Command and Control Center team in beautiful Downtown, Lynchburg, VA. Cloud Fit Command and Control Engineers (CCEs) protect our customers' interests 24x7x365 as they backstop our Cloud Fit Software Automation. Cloud Fit CCEs engage with customers in critical situations, Cloud Fit CCEs must be comfortable working with our executives in a fast paced environment.

Cloud Fit CCEs will interface with customer's business, development, and operations via phone, tickets, and email.

Responsibilities:

• Monitor / backstop automation 24x7x365
• Engage customers via phone, email and tickets
• Provide Command and Control leadership on Major Incident Bridges
• Interface with customer and Cloud Fit executive management both proactively and reactively
• Support customers via phone, email, and tickets

What makes you the perfect fit for this role:

• Excellent customer service skills
• High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
• Excitement for working in a fast paced environment
• High degree of emotional intelligence and the ability to empathize with others
• Ability to prioritize tasks/projects and handle critical situations efficiently
• Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
• Excellent communicator with great verbal, written, and interpersonal skills
• High technical aptitude; ability to learn and adapt to new technologies and systems
• Hunger to grow and learn more - this is an entry level role with endless potential for career development

Some nice haves (but not required):

• Cloud and Dev Ops certifications
• Proven track record of leading customers digital transformation though cloud services management
• Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)

Shift time and schedule for this role can include any of the following times:
* This position will likely be 2nd or 3rd with shift differential*

• Frontend Team:
• 1st Shift: Sunday – Wednesday, 7am - 5pm
• 2nd Shift: Sunday – Wednesday, 4pm - 2am
• 3rd Shift: Sunday – Wednesday, 12am - 10am
• Backend Team:
• 1st Shift: Wednesday – Saturday, 7am – 5pm
• 2nd Shift: Wednesday – Saturday, 4pm - 2am
• 3rd Shift: Wednesday – Saturday, 12am - 10am

The salary range for this role is $14.42 - $21.63 + benefits, & perks. Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate's final level and location. Also, the range represents salary only and does not include our total rewards package.

Current Federal Security Clearance or ability to obtain (US Citizenship required)

* Cloud Fit participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Don't meet every single requirement? Studies show that women and people of color often hesitate to apply for jobs unless they meet every qualification listed. At Cloud Fit, we're committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply! You might be the perfect fit for this position—or another one on our team.

Cloud Fit Benefits & Perks:

• Cloud Fit benefits are designed with wellness in mind, to support what matters the most:
• Physical Health:
  Medical, dental, vision insurance, & voluntary health options for you and your family!
• Mental Health:
  Talkspace, Calm, virtual therapy, counseling
• Financial Wellness: 401(k), HSA, FSAs, Personal Financial Advisors
• 3 Weeks of PTO, 15 Paid Company Holidays, 8 Giving Back Hours
• Wellness Program: reimbursement, gym discounts, health fairs, & more!
• Recognition Program:
  Earn & give recognition, annual awards, celebrations

Career development for employees at every level is a priority at Cloud Fit.

• Certification Reimbursement
• User Friendly Career Development Tools & Resources

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