Help Desk Specialist
Listed on 2026-08-16
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Position Type: Full-Time, On-Site
Reports To: Warehouse Manager, Patricia Worrell
Salary Range: $45,000–$55,000 annually, based on experience
About the RoleIT Help Desk Specialist I
Star Children's Dress Company, Inc.
Location: 9120 Pridesville Road, Amelia, VA 23002
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Position Type: Full-Time, On-Site
Reports To: Warehouse Manager, Patricia Worrell
Salary Range: $45,000–$55,000 annually, based on experience
Star Children's Dress Company is seeking an IT Help Desk Specialist I to provide on-site technical support for our Virginia Distribution Center.
This is an excellent opportunity for an entry-level or early-career IT professional who enjoys troubleshooting, working directly with users, and developing their technical skills in a hands-on business environment.
The IT Help Desk Specialist I will serve as the first point of contact for day-to-day technology issues at the Distribution Center, supporting computers, printers, scanners, software, user accounts, and other technology used throughout the operation.
The ideal candidate is patient, organized, service-oriented, and comfortable working directly with employees who have varying levels of technical experience.
Key Responsibilities- Serve as the first point of contact for day-to-day IT support requests at the Virginia Distribution Center.
- Troubleshoot basic computer hardware, software, operating system, and connectivity issues.
- Support Windows-based desktops and laptops.
- Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Troubleshoot printers, scanners, label printers, monitors, keyboards, docking stations, and other peripheral equipment.
- Assist with basic network and Wi-Fi connectivity troubleshooting.
- Set up and configure computers, monitors, printers, and other equipment for new and existing employees.
- Assist with employee onboarding and offboarding, including workstation setup and user access according to company procedures.
- Perform password resets and assist with basic user account and access issues.
- Install approved software, updates, and peripheral devices.
- Maintain accurate records of computers, monitors, printers, and other IT equipment.
- Document technical problems, troubleshooting performed, and resolutions.
- Follow established IT procedures and security policies.
- Recognize issues that require higher-level technical assistance and elevate them appropriately.
- Coordinate with senior IT personnel and outside technology vendors when necessary.
- Follow up with employees to confirm that technical issues have been successfully resolved.
- Assist with technology upgrades, equipment replacements, and other IT projects as assigned.
- Help maintain organized IT equipment, supplies, replacement hardware, and cables.
- Identify recurring technical problems and communicate them to management.
- Provide professional, patient, and courteous technical assistance to employees throughout the Distribution Center.
- High school diploma or equivalent.
- Basic knowledge of Windows computers and common computer hardware.
- Familiarity with Microsoft Office/Microsoft 365 applications.
- Strong interest in information technology and troubleshooting.
- Ability to diagnose and resolve basic technical problems.
- Strong communication and customer-service skills.
- Ability to explain technical information clearly to non-technical employees.
- Strong organizational and follow-up skills.
- Ability to document problems and solutions accurately.
- Ability to work independently while recognizing when an issue should be escalated.
- Reliable and able to work on-site Monday through Friday from 8:00 AM to 4:00 PM.
- 1–2 years of IT help desk, desktop support, computer repair, or related experience.
- Associate degree, technical-school training, or coursework in Information Technology, Computer Science, or a related field.
- CompTIA A+, Google IT Support, Microsoft, or similar entry-level IT certification.
- Experience supporting Microsoft 365.
- Familiarity with Active Directory or Microsoft Entra .
- Basic understanding of networking concepts including Wi-Fi, Ethernet, TCP/IP, and connectivity…
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