Cash Management Services Specialist

The Cash Management Services Specialist is responsible and accountable to the Cash Management Systems Analyst. This role supports university-wide electronic payment operations by coordinating and executing account setup, maintenance, and compliance monitoring. This role helps manage day-to-day merchantand payment service activities, ensuring accurate transaction processing, adherence to internal controls, and compliance with PCIDSS standards. The Specialist serves as a key liaison between campus departments, vendors, and the Cash Management Systems Analyst to promote efficient, secure payment solutions and superior customer service.

• PCI Compliance
  • Supports PCI compliance activities, including device tracking, training coordination, and annual assessment assistance.
  • Manages the Cashiering and Treasury User Access/Removal request forms from all departments.
    • Assisting user setup and account creation in various payment processing software such as Touch Net and Transact.
    • Assist in quarterly review of all department user accounts toensure accuracy.
• Systems and User Support
  • On-site equipment setup, systems access, and general technical support.
  • Provides first-level troubleshooting for payment system issues,escalating to senior staff or IT as needed.
  • Delivers responsive customer service to university departments and external partners regarding payment acceptance and processinginquiries.
  • Assists with Blackline troubleshooting and general support.
  • Submits tickets and access/termination requests for CTS.
  • Assists with Cashier Support inbox management.
• Auditing
  • Inventories, installs, and tracks credit card reading devicesacross departments. This will include a quarterly review of alldevices and locations for Payment Card Industry (PCI) compliance documentation.
  • Monitors and reconciles daily card and ACH settlements;identify and report discrepancies.
• Merchant Relationships
  • Attends monthly meetings with CSM from Touch Net to discuss anyissues, upcoming changes, etc.
  • Creates tickets with third party merchant service providerswhen necessary
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

• None

• Bachelor’s degree in business-related discipline or equivalent experience.
• 2+ years of experience in cashiering, banking, paymentservices, or technical support environment.
• Excellent and detail oriented communication, computation, and organizational skills.
• Strong experience with Microsoft Office suite products,especially Excel.
• Technical experience with equipment and deviceinstallation.
• Ability to troubleshoot technical problems and solve them intime-sensitive situations.
• Familiarity with PCI compliance, electronic payment systems, ormerchant account management.
• Ability to articulate and defend the unique Christianeducational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Individual must not be in default on any federal student orparent loan.
• Individual must not be convicted of, or pled nolo contendere orguilty to, a crime involving the acquisition, use, or expenditureof federal, state, or local government funds,
  -or- beadministratively or judicially determined to have committed fraudor any other material violation of law involving federal, state, orlocal government funds (CFR 668.14(b)(18)(i)).

• 4+ years of experience in cashiering, banking, paymentservices, or technical support environment.
• Knowledge of Banner, Touchnet, and Transact/Cloud POS.