Daytime User Support Tech

Daytime User Support Tech

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at , or DBVI at .

Working Title
- Daytime User Support Tech

Role Title
- Computer Operations Techn I

Role Code - 39011-SW

FLSA
- Nonexempt

Pay Band - 03

Position Number - 292W0508

Agency
- Central Virginia Community College

Division
- Central Virginia Community College (Div)

Work Location
- Lynchburg - 680

Hiring Range - $19.00 to $24.00 hourly

Emergency/Essential Personnel
- No

EEO Category - 3-Technicians

Full Time or Part Time
- Part Time

Does this position have telework options?
-Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference? - No

Work Schedule - 29 hours per week not to exceed 1450 hours annually

Sensitive Position
- No

Job Description
- Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs. This position provides support and responds to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment.

Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

Special Assignments
- May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
- Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Familiarity with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows 10 and Windows 11. Excellent customer service skills.

Demonstrated ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems. Ability to perform inventory control functions. Demonstrated ability to communicate effectively orally and in writing, and to work with a diverse group of individuals.

Additional Considerations - AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Operation of a State Vehicle
- No

Supervises Employees
- No

Required Travel
- Minimal