Intern - IT Support Analyst - Lynchburg, VA; Year Round

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.

-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers.

Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit  Follow us on Linked In, X, Facebook and Instagram.

We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.

The IT Support Analyst Intern position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction.

Onsite in Lynchburg, VA

• Provide 1st and 2nd level end-user remote support.
• Provide a high degree of customer satisfaction, functioning as a customer liaison for IT related issues.
• Proactively track and follow up on complex customer issues ensuring that all incidents are resolved to the customer's satisfaction.
• Monitor opened tickets assigned to the Service Desk to verify correct assignment, ensure timely customer follow-up and resolution.
• Manage security groups, computers, and users in Active Directory.
• Analyze and solve all problems relating to: PCs, laptops, printers, phones, tablets, cabling, AD services, DNS, DHCP and related end user devices.
• Work with IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
• Troubleshoot and support proprietary software programs as well as third party software and applications.
• Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
• Carry out audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.

• Must be currently enrolled in an undergraduate program with a focus on Computer Science, IT, or another related field.
• Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
• Ability to identify, research, and resolve desktop system/application issues in a timely manner.
• Ability to identify, research, and resolve account issues in a timely manner.
• Commitment to ongoing training and new system…