Customer Service Rep​/Teller - Temp​/Floater

Responsibilities

• Greets customers, ascertains their needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.
• Delivers outstanding service in all aspects of daily tasks.
• Assists customers with routine account‑related requests such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products, or other transactions.
• Maintains and reconciles a cash drawer, adhering to bank cash handling and security policies and procedures.
• Performs and supports daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures).
• Researches and resolves customer service issues within given authority, acting as liaison between the customer and other bank departments when necessary.
• Secures against loss by ensuring safekeeping of money in the cash drawer and promptly accounting or transferring funds.
• Identifies fraudulent activity.
• Supports referral goals for the branch by focusing on and identifying basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience.
• Complies with bank operations and security procedures in accordance with policy and standards.

• High School diploma or equivalent.
• Experience in a customer service work environment preferred.
• Prior cash handling experience preferred.
• Ability to work in a fast‑paced cash handling environment.
• Maintain a professional demeanor at all times.
• Effective verbal and written communication skills; proper phone and email etiquette.
• Ability to work effectively as part of a team.
• Build relationships with customers and internal teammates.
• Basic math skills.
• Possess general computer knowledge, able to navigate menu‑operated systems.
• Keyboarding skills.
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer.

• Ability to perform repetitive finger, hand, and arm movements.
• Ability to lift up to 20 lbs.
• Ability to effectively discern information and formulate appropriate action.
• Ability to sit or stand for extended periods of time.
• Ability to reach, squat, bend, and manually manipulate standard office equipment.
• Ability to think critically and provide appropriate solutions.

Our Mission is simple: to be the best bank for our employees, customers, investors and community.

We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. We maintain a professional appearance through dress, conduct, and an orderly work area. A successful candidate will possess these qualities, be enthusiastic, professional, and have high ethics.

Core Values – We Care.

We consistently demonstrate this through: teamwork and open communication, integrity, honesty and respect for others, enthusiasm and positive recognition, professionalism, initiative and innovation, accountability, focused action and timely follow‑through, commitment to make our company a success.

• Salary ranges: CSR $18.50‑$21.00/hr; CSR II $20.00‑$22.00/hr; CSR III $21.00‑$23.00/hr (specific salary depends on applicant’s knowledge, skills and experience).
• Eligible to participate in annual incentive plan.
• Comprehensive healthcare benefit package.
• Retirement savings plan through 401(k) with additional Roth 401(k); match 100% of deferral up to 5% of eligible compensation.
• Wellness dollars up to $500 per year.
• Weekend wellness hours, up to 4 per quarter.
• Paid birthday and anniversary holiday.
• 11 paid holidays per year.
• Sick leave: earn up to 8 days each year.
• Vacation: 12 days each year (first year adjusted based on hire).
• Vacation purchase plan.
• Tuition reimbursement.
• Employee banking privileges and special loan features.

All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in policies, procedures, and documents including the Code of Conduct.

Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.