Floor Supervisor, Entertainment & Gaming

Overview

Job Location:

NOOKSACK NORTHWOOD CASINO - LYNDEN, WA 98264

Position Type:
Full Time

Education Level: High School

Travel Percentage:
None

Job Shift: Any

Job Category:
Hospitality - Hotel

• May assist in staffing, scheduling, and evaluating subordinate personnel.
• Assists in the development and monitoring to ensure consistency of subordinate personnel; including but not limited to, proper methods of game pace and shuffling.
• Promote compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
• Proactively knowledgeable of and promotes advantages of Winner's Club to non‑members/current members and upcoming/current departmental/casino special events/promotions.
• Notify management immediately of any unusual activity of play.
• Accurately track player actions by noting buy-ins, length of play, win/ loss and average bet.
• Promotes Nooksack Northwood Casino's Winner's Club; including but not limited to, is proactively knowledgeable of and promotes advantages of Winner's Club to current members/non members, upcoming/current departmental/casino special events/promotions, enrolls new members, and ensures that members' play is accurately recorded.
• Provide accurate and timely documentation and reporting of department activities and status.
• Specifically supervise the operation of an assigned number of tables.
• Ensure fills/credits are handled according to policy.
• May assist in maintaining and optimizing department material and equipment inventories.
• Promote customer and employee service as a priority.
• Promote continuous improvement in the performance of the department and its employees.
• Ensures a professional and neat appearance of department.
• Maintain a professional and neat appearance and represent the company in a positive manner.
• Actively promotes an environment conducive to high quality customer service by setting a positive leadership example.
• Perform duties of subordinate personnel as required.
• Such other job related duties as may be assigned by instruction from management.

Required:

• Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class Ill Washington State Gaming Commission licenses.
• Must be at least 21 years of age.
• Sufficient experience, education and job knowledge to meet current business needs.
• Demonstrated positive customer service skills.

Preferred:

• Previous casino experience.
• Demonstrated successful supervisory/management experience.