IT Project Coordinator

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

We are rapidly expanding our US team and are seeking an experienced IT Project Coordinator. The IT Project Coordinator supports the planning, execution, and monitoring of information technology projects. This role works closely with project managers, technical teams, and stakeholders to ensure projects are delivered on time, within scope, and aligned with business goals.

Mission Statement:
To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

160 Chubb Ave, Suite 102,

• Oversee the configuration and maintenance of systems and applications, including Microsoft 365, Zoom, and our enterprise dental lab software
• Provide support to teams for all IT-related issues, including hardware, software, and network problems
• Assist staff with the setup and troubleshooting of computers, printers, phones, peripherals, and other devices
• Liaise with external third-party technical support providers to minimize downtime
• Maintain a helpdesk system to track and document requests and resolutions
• Maintain an up-to-date inventory of all IT equipment and software assets
• Assist with planning and implementing new hardware and software solutions
• Create and maintain office guides and FAQs for hardware and software usage
• Promote awareness of IT company policies and procedures

• Bachelor’s or equivalent degree in IT, Computer Science, or related field
• 1-3 years of experience in IT support, project coordination, or related role
• Excellent communication skills with users of all technical levels
• Ability to manage multiple tasks in a fast-paced team environment
• Strong attention to detail and self-driven organizational skills
• Troubleshooting skills with the ability to diagnose and resolve issues efficiently
• Proficiency with common business software (e.g., Microsoft 365)
• Familiarity with Agile methodologies and ML technologies a plus

Join our dynamic team and bring your IT expertise to a fast-paced environment. Use your skills to ensure smooth operations and enhance our technology infrastructure. Take the next step in your career and apply today!