Broadcast Technical Support Representative II

About the Role

Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Broadcast Technical Support Representative II (Representative, Tech Supt II). The Broadcast Technical Support Representative II performs semi‑routine technical service customer support for Canon's broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines, this role provides on‑site installation, preventative maintenance, routine repair, and calibration of company products and equipment.

It offers direct technical support and serves as a primary customer contact for service‑related issues, under close supervision. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory.

• Perform on‑site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures.
• Serve as a point of contact for customers experiencing technical or service issues; provide instructions on proper equipment use.
• Assist lower‑level technicians and, when necessary, refer complex technical problems to higher‑level personnel such as supervisors or field engineers.
• Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service.
• Provide technical support and training to dealers and support staff via telephone and on‑site visits.
• Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams.
• Assist customers by offering parts information, technical advice, schematic drawings, and responding to general inquiries.
• Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs.
• Maintain the service area by stocking inventory, cleaning supplies, filing service repair records, and keeping the workspace clean and productive.
• Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues.
• Typically report to a Supervisor or Manager.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Broadcast, lens or optics repair experience is a plus.
• Electrical repair experience is required.
• Logical thinking and the ability to learn and apply acquired knowledge.
• Good technical and non‑technical communication skills.
• Demonstrates a willingness and is successful at working in a team environment.
• Demonstrates a positive work attitude.
• Strong communication skills.
• Potential repetitive use of manual screwdrivers.

Full‑time on site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Anticipated rate: $24.39 – $36.53 hourly.

You must be legally authorized to work in the United States. The Company will not provide visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.