Senior Project Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

We are seeking a results-driven Project Manager to act as the primary liaison between internal teams and external stakeholders. This customer-focused role involves managing key initiatives from conception to delivery, ensuring everything aligns perfectly with client objectives. The ideal candidate is a proactive collaborator who is relentless about tracking timelines, managing deliverables, and enforcing follow-ups. You possess strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.

• Project Oversight – Lead the end-to-end delivery of solutions, from project initiation through successful go-live and continuous improvement phases
• Project Oversight – Facilitate delivery and execution of new customer implementations, managing multiple work streams, dependencies, enforces timelines, budget and quality
• Project Oversight – Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
• Project Oversight – Ensure gaps, risks and timelines are clearly communicated with clear follow-up to task owners until completion.
• Project Oversight – Consistent review of overall project timeline and identify and communicate risks to project completion timeline clearly and with detailed steps to ensure success.

• Build and nurture strong, lasting relationships with customers and internal teams.
• Serve as the primary liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.
• Guide customers in adopting industry and Veeva best practices, with a focus on long-term value realization and process optimization

• Understand project objectives, timelines, deliverables, challenges, and opportunities to deliver tailored solutions.
• Proactively provide updates to timeline, project status, risks and gaps.

• Partner with cross-functional teams to ensure seamless delivery of services and solutions.
• Facilitate communication between internal departments to align on project goals and deliverables.

• B.S. or B.A. degree or equivalent experience
• PMP Certification
• 5-8 years of project management experience in software implementation, with a strong background in project management and customer-facing delivery
• Demonstrated success leading technology implementations
• Pharmaceutical Speaker Bureau experience is a plus
• Pharmaceutical Event Planning experience is a plus
• Strong analytical and problem-solving skills
• Professional and clear oral and written communication
• Exceptional communication and stakeholder management skills, with the ability to translate business needs into actionable project plans
• Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
• Possesses strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), Google Suite of Applications, Smartsheet
• Must be able to travel and work onsite for customer meetings

• Familiar with health sciences and regulated environments
• Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
• Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM,…