Youth and Family Director - YMCA

Hillcrest YMCA, 5000 Mayfield Road, Lyndhurst, Ohio, United States of America

Posted Tuesday, June 16, 2026 at 4:00 AM

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.

Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Director of Youth/Family programs is responsible for leading and supervising the pathway/child care and teens departments of assigned areas, and for development, organization and implementation of high quality youth, teens, families programs such as Leaders Club, Achievers, Youth In Government, Model UN, Teen Café.

The Director of Youth/Family program will have direct responsibility for directing the YMCA Core Teen Leadership programs.

Ensures programs and services meet community needs to include supervising existing program activities, establishing new program activities, and expanding the program within the community as needed. Assists in the marketing and distribution of program information. Recruits and hires diverse staff and volunteer teams across multiple dimensions of diversity, and onboard and develops them for success.

Models relationship-building skills in all interactions. Develops and maintains collaborative relationships with community organizations. Maintains regular, clear, and concise communication within area of responsibility.

Manages the program, including developing and monitoring the program budget to meet fiscal objectives; compiling program statistics to monitor and evaluate the effectiveness of and participation in program; overseeing scheduling of needed facilities. Collaborates with YMCA leadership and fund development staff to identify funding opportunities to ensure program sustainability.

Develop, manage and maintain relationships with school administration, parents' groups, other organizations and agencies related to program areas.

Supervise employees in assigned accountabilities, monitor program operation, scheduling and verify timesheets and actual hours worked. Ensures that YMCA program standards are met and safety procedures are followed at all times. Serves as Cause Driven Leader on Duty (CDLOD) during scheduled shifts. Adheres to Blood borne Pathogen standards and attend annual training. Ensure all classes taught are in accordance with YMCA of Cleveland standards and guidelines.

Education

• Bachelor’s Degree preferred.
• In lieu of Bachelor’s Degree, Associate’s Degree in the related field and 2-3 years of related work experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of related work experience.

Experience

• Minimum 2 years’ experience in the supervision in customer service and/or program management preferred.
• Minimum 2 years’ programming experience.

Certification(s) & Requirements

• CPR and First Aid certification and Safety training required within 30 days of hire.

Technical Skills and Knowledge

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to effectively motivate management level staff to accomplish organizational goals and objectives.
• Must have ability to create and deliver innovative program/marketing strategies.
• Demonstrated strong customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of software packages and ability to analysis financial information.
• Self‑motivated team player.
• Must be able to model the key.
• Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
• Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions.
• Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect…