Team Member, Retail

Location

4365 Mayfield Road, South Euclid, Ohio, 44121

Ready to turn a job into a career? Join one of the fastest‑growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed. As part of Express Wash Concepts, one of the region’s fastest‑growing and award‑winning companies, we offer more than just a job – we provide a path to growth and success. At Enter Brand Here
, we’re more than just a car wash—we’re committed to delivering fast, eco‑friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

As a Team Member, you will focus on providing exceptional customer service and engaging sales efforts by presenting monthly unlimited car wash packages and upselling products to existing customers. Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long‑lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.).
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand your knowledge base.
• Perform other related duties as required and assigned.

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast‑paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

• Pay increases tied to training and skill development.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company‑provided uniforms.
• Paid vacation (per Employee Manual).
• 401(k) with company match up to 4%.
• Educational reimbursement.
• Community partnership opportunities (EWC Cares).

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.