Accounts Receivable

Collection Analyst - Accounts Receivable

Location: Louisville, KY 40223

Duration: 8+ months contract

The Collection Analyst is responsible for managing a substantial portfolio of Ad Sales for Local TV Stations, including identifying and resolving discrepancies, maintaining a consistent payment pattern, and fostering strong client relationships. The role requires the use of various collection methods and techniques to optimize cash flow and minimize bad debt risk. As a key player within the organization, the Collector directly impacts Clients Global's financial results.

This position is part of the Order to Cash team, based in Louisville.

• Oversee Ad Sales TV Stations Collections portfolio varying from $10M to $125M
• Contact customers for prompt collections and resolution of aged receivables using various collection methods
• Keep adequate records of all contact made with customers
• Perform timely follow‑up on accounts ensuring customers pay within payment terms
• Manage and resolve high volume of customer discrepancies (ensuring proper communication with ad sales and stakeholders)
• Meet cash collection targets (KPIs such as cash targets, aging, DSO, % of overdue)
• Provide leadership with periodic cash forecast projections
• Work closely with other departments/functions to understand specific issues causing payment delays and determine appropriate action (account credit holds, payment plans)
• Prepare routine reports for the management team
• Organize and participate in periodic aging reviews with management
• Support customers’ ad‑hoc requests (statement of accounts, invoice copies, backup documentation, account reconciliations, etc.)
• Play an active role during month‑end close activities with various departments
• Ensure that Accounts Receivable ledgers are properly managed
• Support the Cash Application team in the account reconciliation process (addressing cash application issues and following up with customers on missing documentation & remittances)
• Provide detailed backup explanation of outstanding AR balances to both internal and external auditors
• Prepare discrepancy reports for sales management
• Escalate any concerns such as changes in customer payment trends promptly
• Prepare customer refund requests
• Advise the credit department of all accounts experiencing financial difficulties in a timely manner
• Run, prepare, and analyze various reports, including discrepancy report, cash package and monthly aging reports
• Prepare cash forecast reports for month‑end expectations for managers’ review
• Work within a team environment to achieve established common goals and deadlines, including cash targets
• Collaborate on month‑end close jointly with OTC center of excellence hubs and controllership teams
• During critical times, may include applying cash
• Embrace technology changes and forward‑looking AI solutions

• 0‑3+ years of relevant working experience in a similar role in accounts receivable, credit, collections, or billing
• Bachelor’s degree in business, accounting, finance, or other relevant fields
• General knowledge of accounting principles (a plus)
• Strong knowledge of MS Office – Excel and Word
• Strong communication skills – oral, written, interpersonal
• Strong analytical and problem‑solving skills
• Ability to multi‑task, prioritize, and handle ambiguity
• Flexibility with work schedule
• Demonstrated ability to be a team player with strong work ethic and integrity
• Ability to operate in a fast‑paced environment and meet critical deadlines
• Excellent organizational skills
• Strong interpersonal skills
• Collections experience (a plus)
• Language skill (a plus)
• Experience in media industry (a plus)
• Ability to adapt to organizational transformation
• ERP or financial system experience (SAP, Oracle, etc.) – a plus

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.