Licensed Insurance Customer Service Representative

Job Description

Jessica Lyng Agency is more than just an insurance agency—we’re a community of dedicated professionals committed to delivering exceptional service while fostering personal and professional growth. With a vision to become the most respected Allstate agency in the state, we operate on a foundation of collaboration, accountability, and continuous learning. Our agency is built on core values of excellence, innovation, and teamwork, making us a standout employer in the insurance industry.

We are seeking a Licensed Insurance Customer Service Representative to join our team in our Lynn Haven location. In this service role, you'll be the first point of contact for our clients, helping to maintain strong relationships by providing prompt, knowledgeable, and friendly service.

This position is ideal for someone who enjoys working directly with customers, building trust, and ensuring clients feel supported. You will assist with policy questions, coverage changes, and day-to-day service needs while delivering a positive and professional experience.

This role offers a year-end total range of $45,000-$60,000 with base salary plus bonus opportunities. If you are detail-oriented, enjoy helping others, and thrive in a fast-paced environment, we'd love to connect with you.

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Weekends Off
• Flexibility with Work Location (Hybrid Optional)

• Handle policy servicing, including endorsements, billing inquiries, and payment processing.
• Deliver prompt, professional, and friendly support to clients via phone, email, or in-person interactions.
• Build strong client relationships and proactively follow up to improve policy retention.
• Maintain accurate client records and ensure all transactions adhere to industry regulations.
• Identify client needs and refer opportunities to the sales team for additional policies or coverage enhancements.

• Candidate must have an Active Property & Casualty license to be considered.
• Strong communication and customer service skills with a client-focused mindset.
• Excellent attention to detail and organizational skills for managing policy changes and client records.
• Problem-solving abilities and resourcefulness to address client concerns effectively.
• Preferred experience with Florida insurance policies, including Allstate and brokered carrier home insurance.