Branch Service Manager

Overview

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. This position is also responsible for assessing skillsets, assigning resources and ensuring branch compliance. Performs other projects and duties as assigned.

• Implement strategy, assess and monitor performance, and motivate and manage a team in order to meet and exceed service and sales goals objectives as outlined by Bank leadership.
• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of the vault and teller cash with proper documentation.
• Responsible for maintaining customer base and meet growth expectations.
• Ensure regular communication with Bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions
• Lead training and staff meetings.
• Approve policy exceptions within authorized limits.
• May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
• Practices ethical sales behaviors in accordance with the Bank s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

• 3 or more years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management and business development experience preferred.
• Consumer credit experience preferred.

• High school diploma or GED required.
• Bachelor s degree in finance or related field preferred.

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank…