Clinical Administrator

Hours - 30 - 37.5 hours per week (Monday to Friday) working hours between 08:00-17:00.

Holiday - 25 days (increasing to 27 after 5 years and 31 after 9 years FTE) plus 8 bank holidays

We believe in living life to the end and bringing joy to patients lives. We work with everyone as an individual, supporting them on each step of their journey through our outpatient unit, our inpatient unit, and in their own homes to live a good life and achieve a good death, in their place of choice. We also work with families along the way and offer bereavement support.

We are a charity and the only independent Hospice in this part of the UK, which enables us to deliver the most compassionate, dynamic and proactive end‑of‑life care. As such we are a centre of clinical excellence in the region and further afield, recognised at the forefront of education in palliative care for over 40 years.

Are you looking for a new opportunity? Tapping House are looking for that special someone to join our amazing team.

Tapping House is comprised of different services who work to support patients and families at different stages of their palliative journey. The clinical administration team are an integral part of these services in ensuring the patient and their family's experience is positive.

The Clinical Administrator will actively manage the administrative processes attached to patient pathways, be a point of contact for patients/clients seeking support and assist the clinical teams with administrative tasks.

We have an amazing multi-disciplinary team who all work together ensuring that the patient is central to everything we do.

Our Vision is …

That every person living with or affected by a life limiting condition will be offered choice and access to excellent end of life and bereavement care.

Our Values are:

COMPASSION

ACCESSIBILITY

RESPECT

EXCELLENCE

SPARK

The Hospice stands in beautiful well maintained grounds. Our building is modern and light with each bedroom having a garden view. We offer free parking and an amazing onsite cafe.

KEY RESPONSIBILITIES:

• Ensure all relevant information is recorded accurately on Systm One
• Managing, monitoring and actioning tasks on Systm One
• Work collaboratively within clinical admin team to monitor referral inbox and process according to clinical triage guidelines. Open new referrals on Systm One.
• Provide comprehensive secretarial and administrative support to clinical teams, including preparing and distributing agendas and meeting papers, attending meetings, taking and transcribing minutes within agreed deadlines, typing clinical correspondence, and ensuring timely circulation of documentation.
• Use Systm One reporting to identify bereavement clients and send support invitations
• Manage clinical ledgers, supporting staff with changes and booking appointments as required
• Assist in the production of statistical information and reports using Systmone and other data sources, undertaking analysis and supporting the preparation for meetings
• Manage all clinical referrals including signposting to other services in discussion with other members of the clinical team and the preparation of any necessary documentation
• To ensure patients are appropriately admitted, transferred and discharged, ensuring communication across care settings as necessary (e.g. Hospital, community, care home settings or transport organisations).
• Deal with daily correspondence, sort and date and distribute to relevant staff.
• Communicate professionally with internal and external parties in an effective and timely manner
• Greet patients and relatives/carers and direct to patient rooms; plus provide guidance when leaving the hospice
• Ensure patients and relatives/visitors admitted to the Hospice have the information they need.
• Attend daily whiteboard meeting, contributing relevant information about referrals
• Prepare documentation prior to weekly MDT, attend and support MDT and distribute outcome documents to GP and others following the meeting
• Provide administrative support to clinical teams.
• Maintaining adequate stocks clinical items on the IPU. Checking and replenishing from stock cupboard daily as needed.
• Ov…