HHA Scheduler

Position Overview

The Home Health Aide (HHA) Scheduler coordinates and maintains client and HHA schedules to ensure timely, efficient, and high‑quality service delivery. This role serves as a key communication link between clients, caregivers, and agency staff, managing scheduling changes, staffing needs and service continuity while maintaining accurate documentation and providing exceptional customer service.

Location: Lynn

Schedule: Monday‑Friday, 9am‑5pm

Work Location: In person, Lynn office

Position Type: Full Time

• Coordinate and maintain client and caregiver schedules based on service priorities, staffing availability, and client needs.
• Schedule, reschedule, and fill open shifts resulting from call‑offs, illnesses, emergencies, or other staffing changes.
• Communicate scheduling updates and service changes to clients, caregivers, and other parties in a timely manner.
• Maintain accurate scheduling records, missed visit reports, and service documentation within the agency’s scheduling system.
• Monitor staffing assignments to maximize productivity and minimize overtime.
• Identify and escalate scheduling concerns, service issues, staffing challenges, and employee performance concerns to management.
• Prioritize and fill client cases promptly to support continuity of care and service delivery goals.
• Complete scheduling corrections and updates accurately and within established time frames.
• Assist with intake activities and collect necessary scheduling information.
• Participate in rotating weekend, holiday, and on‑call coverage as required to ensure uninterrupted client services.
• During on‑call shifts, coordinate caregiver coverage, document communications, and communicate unresolved issues to the Scheduling Department.

• High school diploma or GED required.
• Previous experience in home health care, health care scheduling, staffing coordination, or a related field preferred.
• Strong organizational, multitasking, and problem‑solving skills with the ability to manage competing priorities.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to work effectively with multiple members of the health care team and maintain confidentiality.
• Ability to work rotating weekends, holidays, and on‑call assignments as needed.

• Generous earned time package
• Retirement planning: 403(b) savings plan with employer match
• Tuition reimbursement
• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire
• Pre‑tax flexible spending accounts (FSAs) for health care and dependent care expenses
• Access to personal wellness and financial support programs
• On‑site Fitness Center (Lynn office)