Clerk V; Financial Services Processor), Student Financial Services

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston.

Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Grade 15, AFSCME Unit position, 37.5 hours/week

Campus

Location:

Lynn Primary (may report to Danvers Campus as needed)

SALARY: $2,152.54 biweekly, ($55,966.04 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary, step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts.

ClickHERE for a highlight of these benefits.

At this time, the College is not providing sponsor ships for Visas.

GENERAL STATEMENT OF DUTIES:

The Financial Services Processor provides comprehensive customer service support to the Student Financial Services department. The position assists with the daily operations of Student Accounts and Financial Aid by responding to student and family inquiries, processing payments and tuition waivers, reviewing documents, maintaining departmental communications and calendars, coordinating mailings and events, and supporting office coverage. This position requires the ability to manage multiple responsibilities, maintain accurate records, exercise discretion when handling confidential information, and apply established institutional, state, and federal policies and procedures.

The Financial Services Processor works collaboratively with Student Financial Services staff and other college departments to support efficient operations and enhance the overall student experience. The position may provide coverage at the Lynn or Danvers Campus and may occasionally work evenings or weekends during peak registration periods or special events.

ESSENTIAL FUNCTIONS:

• Provide assistance to the Student Financial Services team, including scheduling appointments, coordinating mailings, tracking documents, taking meeting notes, copying, faxing, and mail distribution.
• Monitor and respond daily to correspondence received on the SFS department e-mail account and voicemail inbox.
• Maintain the office calendar and keep it up to date.
• Provide excellent service to students and parents by phone, in person, and via email, by answering questions and advising students on all aspects of affording college.
• Process student payments, including receiving payments and reconciling cashier sessions.
• Receive, verify eligibility for, and post tuition and fee waivers to student accounts.
• Review financial aid documents for accuracy and completion.
• Coordinate and submit requests for access to administrative software systems, network drive access, office keys, and needed supplies.
• Assist in coverage of the service area and work one-on-one with students as needed.
• Assist students with the use of the My Northshore student portal and EAB Navigate to access their individual information, set up eRefund or payment plans, make online payments, and submit appointment requests.
• Maintain a basic knowledge of federal, state, and local Financial Aid and Student Accounts policies and procedures.
• Support Student Financial Services operations on either campus periodically to help with coverage and/or training staff during peak registration periods on evenings and weekends as needed.
• Manage RSVPs for FA events and assist with setup.
• Send campus-wide announcements from SFS.
• Maintain and update Student Financial Services webpages as needed.
• Perform other related duties at the direction of the Executive Director of Student Accounts and the Assistant Director of Student Accounts.

SUPERVISION RECEIVED: Reports to the Assistant Director of Student Accounts

• Must be able to travel between campuses (when necessary) and work evenings and weekends…