Forward Deployed Process Analyst

The Forward Deployed Process Analyst works directly with clinical, operational, and IDT teams to understand workflows, identify process issues, and define practical improvements that support business goals and user experience. This field-facing role focuses on workflow redesign, process improvement, user adoption, and technology-enabled operational change across platforms such as Skypoint, Next Gen, Salesforce, and other approved enterprise systems.

ESSENTIAL RESPONSIBILITIES

Observes, documents, and analyzes clinical and operational workflows to identify inefficiencies, gaps, duplicate work, and process variation

Defines future-state workflows and operational improvements that simplify work, improve efficiency, and support organizational goals leveraging data analytics, system integration, and AITranslates operational needs into clear workflows, requirements, user stories, and reporting needs for technology solutions

Partners with the Forward Deployed Application Developer to design, test, refine, and improve platform-based solutions across Salesforce CRM, Next Gen EHR, and Skypoint AI Agent platform.

Leads workflow validation, user feedback, testing, and post-launch optimization activities

Supports training, communication, adoption, and change management for new workflows and technology solutions

Collaborates across clinical, operational, and technology teams to clarify business definitions, reporting requirements, and data needs

Helps measure workflow improvements, operational outcomes, user adoption, and reduction in manual effort

Maintains documentation of workflows, requirements, process changes, and operational decisions

Frequent local travel

Performs other duties as assigned

JOB SPECIFICATION

4–8 years of experience in healthcare operations, workflow redesign, process improvement, business analysis, project management, and technology-enabled operational improvement initiatives; experience in Lean, or Six Sigma a plus Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field preferred; equivalent experience considered

Strong understanding of operational workflows and ability to simplify complex processes into practical solutions

Strong facilitation, communication, organizational, and problem-solving skills

Ability to work effectively with frontline staff, managers, executives, technology teams

Ability to translate operational needs into clear business and workflow requirements

Comfortable working with technology-enabled process improvement and enterprise applications

Basic understanding of data, reporting, workflows, and user-facing systems

Experience with system implementations, workflow redesign, user testing, or change management preferred

Goal oriented, self-starter able to work independently and as part of a team.

Healthcare, payer/provider, PACE, senior care, value-based care, or HIPAA experience preferred

Covid vaccinated preferred

Salary range: 85K to 120k

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Compensation details: Yearly Salary

PI816720dedaf4-