Experienced Liquid Chromatography Mass Spec Field Service Engineer

Experienced Liquid Chromatography Mass Spec Field Service Engineer

United States, Massachusetts

July 8, 2026

Shift: Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Responsible for executing and overseeing the maintenance, repair, and qualification testing of analytical instrumentation (HPLC, UPLC, LC/MS, LC/MS/MS); provide feedback and guidance regarding instrumentation using advanced to expert professional and technical knowledge of related instrumentation and software.

Compensation: $90,000.00 - $ per year

ESSENTIAL FUNCTIONS:

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Provides calibration and qualification of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Recommends and implements improvements to HPLC, UPLC, LC/MS and/or LC/MS/MS systems.
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
• Follows Standard Operating Procedures and methods to perform work.
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Overnight travel 25 - 50% of the time depending on location

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and eight (8) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Advanced to expert knowledge of HPLC, UPLC, LC/MS and/or LC/MS/MS
• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
• Advanced to expert knowledge in testing tools, instruments and calibration.
• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
• Methods to resolve area problems, questions, and concerns.
• Comprehensive understanding of applicable area laws, codes, and regulations.
• Advanced to expert understanding of comprehensive testing tools, equipment, and calibration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

Required Skills:

• Performing advanced to expert HPLC, UPLC, LC/MS. and/or LC/MS/MS troubleshooting.
• Administering instrument, mechanical, electrical, and software-based functions.
• Serving as a leader in the design, development, and management of projects.
• Operating in both a team and individual contributor environment, as well as project leader.
• Interpreting, applying and explaining applicable laws, codes, and regulations.
• Preparing expert functionals reports, correspondence, and other written…