Banking Customer Experience Specialist — Chat & Email
Job in
Lynn, Essex County, Massachusetts, 01910, USA
Listed on 2026-06-19
Listing for:
The Cape Cod Five Cents Savings Bank
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The Cape Cod Five Cents Savings Bank is seeking a Customer Service Specialist to deliver exceptional service to customers across various communication channels, including calls, emails, and online banking chat. This role involves assisting with account inquiries, cross-selling products, and maintaining CRM databases while ensuring customer satisfaction.
The ideal candidate should have at least an associate's degree, relevant experience in customer service, and excellent communication skills, with a commitment to problem-solving and customer focus.
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