Donor Care Specialist , II​/Driver; Phlebotomist + Driver

Purpose of Position

To drive and maintain a bloodmobile or box truck for off‑site drives, organize, recruit, and draw blood donors through a program designed to meet the needs of the Hospital.

• Drives and maintains bloodmobile and box truck for scheduled drives.
• Inspects vehicles and documents as mandated by CCHC policies, and applicable federal, state and local laws and regulations and maintains required DOT documentation.
• Conforms to federal, state, and local drug and alcohol screening laws and regulations.
• Drives company vehicles to transport (including loading and unloading) supplies and equipment, to and from blood drive sites. Assist with setup equipment at beginning of drive and breakdown equipment at the end of the drive.
• Reports any vehicle accident, vehicle damage, inoperative or inoperable vehicle equipment to Supervisor immediately.
• Informs Supervisor of any motor vehicle infractions, change in driver’s license status, and/or change in ability to drive the blood mobile.
• Ensures the satisfaction of all users of the department’s services, internal and external according to the hospital’s customer service standards.
• Packs units in transport cooler with ice and bring to donor center as needed.
• Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
• Performs all aspects of whole blood collections offsite blood drives and in donor center.
• Prepares and labels blood components and samples for testing.
• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
• Assists with donor recruitment.
• Performs daily inventory and picks up supplies and equipment for blood drives. Sends a list of supplies to be ordered to the Supervisor or designee.
• Obtains appropriate blood specimens from donors and patients.
• Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.
• Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.
• Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co‑workers.
• Performs other work‑related duties and activities as assigned or requested.

• Trains, orients and mentors new hires and/or students on procedures and operations of the department.
• Perform therapeutic phlebotomy in the donor center as needed.

Donor Care Specialist I/Driver Job Code: 8254 Grade: S10A

• Current valid Massachusetts driver’s license required.
• Commercial Driver’s License (CDL), Class B with an Air Brake Endorsement required for driving the bloodmobile.
• Prior commercial driving experience preferred.
• Current medical exam certificate as required by CDL/DOT regulations, including valid DOT drug and alcohol screenings and agree to undergo a pre‑employment physical exam and drug and alcohol screening.
• Driving record is free from conviction, moving violations and at‑fault "points" for four years prior to date of hire, and during employment.
• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• Prior phlebotomy experience required.
• National Certification or completion of an accredited phlebotomy program preferred.
• Basic Life Support certification (BLS) within 90 days of hire and must maintain certification.
• Proficiency in…