Lead Practice Coordinator

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Life Stance Health Values Belonging:
We cultivate a space where everyone can show up as their authentic self. Empathy:
We seek out diverse perspectives and listen to learn without judgment. Courage:
We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team:
We realize our full potential when we work together towards our shared purpose.

• medical
• dental
• vision
• AD&D
• short-term disability
• long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.

Starting at $25.25/hourly, plus quarterly bonus/incentive potential

• 372 Washington St, Suite A Wellesley, MA 02481
• 281 Winter Street, Suite 340 Waltham, MA 02451
• 175 Highland Ave, Suite 308 Needham, MA 02494
• 110 Hartwell Ave, Suite 330 Lexington, MA 02421

• Operational Excellence:
  Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
• Coordinate efforts across Practice Coordinators to ensure KPI achievement.
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
• Patient Support:
  Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.
• Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification, reach out to patients to resolve issues as needed.
• Clinician Support:
  Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Practice Coordinator Support:
  Troubleshoot workflow issues and implement workable…