Sr. Manager, Product Management Technical, Device Technologies, Operations Infrastructure Servi

As a Senior Manager of Technical Product Management, you will lead and develop a high‑performing team while driving the product vision and execution strategy for the systems and services that keep Amazon's vast fleets of Android and Linux end‑user devices running reliably, at scale, across our global fulfillment and logistics operations.

In this role, you will own the product direction for home‑grown device management software systems and enabling services—ensuring consistent device state across large fleets, building robust deployment pipelines with safety mechanisms and troubleshooting visibility, and driving automation that eliminates manual intervention at scale.

You will build, mentor, and grow a team that delivers on this vision with operational rigor and customer obsession. You will spearhead product strategy for business‑critical services with very high availability requirements, define and own the roadmap for device management solutions, partner closely with business and solution owners, software development and systems engineering stakeholders to shape architecture choices, prioritize investments, and deliver solutions that improve associate efficiency and Amazon customer experience.

Your work—and the work of the team you lead—directly influences Amazon's ability to fulfill customer orders. When these systems are unavailable or degraded, the business impact is immediate and measurable.

This is a highly cross‑functional leadership role. You will collaborate with a broad range of internal teams and partner organizations to drive adoption of device management services, integrate experimental and production solutions, and work with hardware vendors to define cost‑effective device roadmaps that enable deep integration into device subsystems.

You will lead, coach, and develop a cross‑functional team of technical product managers, UX designers, and business intelligence engineers responsible for next‑generation infrastructure technologies, including agentic AI solutions. You will be responsible for hiring, performance management, career development, and building a culture of innovation and accountability within your team. The right candidate will be equally comfortable developing multi‑year product strategy, investing in the growth of their people, and diving deep into technical details with engineering partners.

You will define the multi‑year product roadmap for creator‑facing tools, drive adoption of self‑service capabilities that eliminate manual workflows, and build trust through transparency and intuitive experiences.

• Build and lead a high‑performing team: recruit, hire, develop, and retain top talent across technical product management, UX design, and business intelligence. Foster a culture of ownership, innovation, and continuous learning.
• Coach and develop people: provide regular feedback, conduct performance reviews, set clear goals, and create individualized development plans that accelerate career growth for each team member.
• Define and own a 3+ year product vision and roadmap for the device management platform covering Android and Linux fleet management, deployment systems, device enablement services, and operational tooling.
• Establish north‑star metrics for creator experience quality and drive continuous improvement through experimentation and user research.
• Partner with Software Development and Systems Engineering stakeholders to shape architecture choices, evaluate build‑vs‑buy tradeoffs, and ensure designs meet very high availability requirements (99.9%+ uptime).
• Drive the technical definition of deployment systems with safeties, rollback mechanisms, and fleet‑wide observability.
• Partner with external vendors and internal teams to define cost‑effective device roadmaps enabling deep subsystem integration.
• Own product‑level accountability for device uptime, fleet compliance, and deployment success rates across compute and device solutions.
• Drive end‑to‑end initiatives from discovery through launch and post‑launch measurement; write PRDs, define requirements, and deliver results in a fast‑paced environment.
• Champion organizational health: drive team engagement,…