Sr Technology Consultant - Veza

What you get to do in this role:

The Customer Outcomes Senior Technical Consultant is responsible for configuring the Service Now Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to deliver solutions that achieve customer outcomes. The Senior Technical Consultant serves as the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future‑state processes.
• Design and deliver Service Now solutions with a technical architecture designed for long‑term success and following Service Now technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the Service Now Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills and certifications on relevant Service Now platforms.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
• 8+ years of experience as part of a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise.
• Creativity and comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Service Now certifications in aligned workflow.

Base pay range: $123,900 - $216,800, plus equity (when applicable), variable/incentive compensation, and benefits including health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs. Compensation is based on the geographic location of the role and is subject to change.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.