Adoption Services Lead - FOIA - Government

Job Overview

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data‑driven experiences that are scalable, measurable, and built for the future.

As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation.

Remote / Hybrid

• Own end‑to‑end execution of adoption of FOIA customers, guiding them in adopting and evolving their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes, and facilitating cross‑product discussions that help mature their operating models to unlock greater value from multi‑product workflows over time.
• Lead complex, multi‑stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer‑specific dynamics, driving efficiency, insight, and defensibility within established use cases.
• Use AI‑assisted tools hands‑on in your own day‑to‑day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust.
• Partner with cross‑functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to improve adoption strategies, playbooks, and scalable enablement approaches.
• Represent Adoption Services externally through customer‑facing thought leadership:
  Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops.
• Serve as the team’s subject‑matter authority in FOIA, providing insights across the organization, mentoring Adoption Services Specialists, modeling best practices, and contributing to the team’s collective product depth through knowledge shares, documentation, and peer coaching.
• Drive partner and service provider enablement, including “train the trainer” programs that extend Relativity’s reach into customers we don’t serve directly.
• Travel 25–50% of the time depending on residence to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption‑specific workshops.

• U.S. citizenship.
• Current or ability to obtain Public Trust Clearance; final clearance is required for work on the Relativity One Government product.
• 5+ years of experience obtaining and gathering information to prepare FOIA and Privacy Act responses.
• Deep knowledge of the end‑to‑end FOIA process, including intake, triage, tracking, system and template configuration, record search, collection, review, redaction workflows, reporting, monitoring progress, and production review and release.
• Demonstrated expertise using a software solution to address all phases of FOIA review.
• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney‑client privilege), with ability to map complex, multi‑step government processes into configurable workflows.
• Hands‑on experience with FedRAMP‑authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud‑based SaaS architecture in the federal sector.
• Experience handling large document sets, including file parsing, metadata extraction, culling, collection, and production standards.
• Comfort with practical application of AI tools to expedite workflows and daily tasks.
• Ability to navigate ambiguity with curiosity and intent, probing deeply into customer challenges, asking the right questions, actively listening, identifying pain points, and shaping unclear problems into actionable, AI‑enabled solutions.
• Strong written and communication skills with ability to explain technical concepts and AI‑assisted…