Software Engineer, Industrial IoT

• Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step‑by‑step instructions and conducting training sessions as needed.
• Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

• 5 years of experience as a customer success engineer or in a customer‑facing or support role.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• A customer‑centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross‑functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
• Travel requirement Domestic and International – 25%

Demonstrates expertise in customer onboarding, technical issue resolution, and effective communication, while leveraging a customer‑centric approach to enhance product usage and drive continuous improvement.