Part-Time Computer Lab Technical Assistant, Information Systems - Lynn Campus

Part‑Time Computer Lab Technical Assistant, Information Systems – Lynn Campus

Location: Lynn, MA

Schedule: Monday – Thursday: 2:45 PM – 7:00 PM

Salary: $20.55 per hour (Non‑benefited position)

Provide phone and in-person support to the NSCC community relating to password resets, web portal access, and basic technology issues. Responsible for carrying out the day‑to‑day operations of the academic computer labs & classrooms. Assist with the scheduling and running of software installations, imaging, and troubleshooting problems in the NSCC academic labs and classrooms. Help other Information Systems staff members with technology‑related work when needed.

• Maintain a friendly and courteous manner when working with all members of the NSCC community.
• Provide phone and in-person support to the NSCC community with respect to Computer Lab procedures, password resets, access to My‑Northshore Portal, and other general technology‑related issues.
• Diagnose and troubleshoot a variety of common computer and audiovisual/media technology issues to provide support and troubleshooting of smart classrooms and video conference classrooms.
• Conduct software installations, as well as Windows and software updates in computerized classrooms.
• Support other members of IS with all manner of technology‑related tasks, including inventory control, documentation creation, toner replacement, and computer replacement.
• Maintain the cleanliness of computer labs to ensure proper and safe working conditions for users.
• Perform other related duties as required.

• Education in a technology field, or experience in audio‑visual or technology‑related fields.
• Proven customer service and interpersonal skills, preferably in an academic environment.
• Understanding of computer hardware and software such as MS Office and Google Suite.
• Ability to read, interpret, and create technical support documentation, such as knowledge base articles and user guides.
• Demonstrated excellent communication skills.
• Ability to interact with customers in a professional manner.
• Successful experience in interacting with culturally diverse populations.
• Ability to provide effective technical support and communication in both English and Spanish.
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

• Customer support experience via the telephone.

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.

The College prohibits Sex‑Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affinitive Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights:
TitleIX.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: .

North Shore Community College participates in E‑Verify.