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SaaS Product Support Specialist
Job in
Lynn, Essex County, Massachusetts, 01910, USA
Listed on 2026-09-08
Listing for:
Akeneo
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Akeneo is seeking a Product Support Analyst in Boston to become an expert on our Product Experience Management solutions and help clients unlock growth. The role focuses on hands-on support, rapid issue resolution, and close collaboration with squads across Boston, Nantes, and Sydney.
You’ll respond to requests via our Jira Service Desk, coordinate bug qualifications, and contribute to knowledge base updates while participating in on-call duties to ensure top-tier customer experience.
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