Sr. Field Application Engineer; Dispensing AND Coating Technologies

Responsible for performing on-site installation, servicing and repair of complex equipment and systems. This includes helping customers develop applications for each platform and fluid delivery system. Specifically in need of a strong background supporting equipment for dispensing and conformal coating, this is a must-have for this role.

Provide specialist level support for external customers:

• Flexible and able to travel 50%.
• warranty services, and customized training to customers.
• Document customized lists of spare parts for each installation.
• Provide on-site and remote technical support. Confidently troubleshoot any problem and stay with the issue to resolution.
• Provide customers with quotes for these services.
• Enter cases in the CRM system and actively manage the case and solution workload.
• Prepare for field visits to understand every option and feature of an order. Be prepared to make customers successful with the product in every aspect of their ownership experience.
• Recover from field visits by closing any open issues.
• Keep current with the latest application practices, challenges, and best known methods.
• Support commercial success in the pre-sale environment by helping to define technical solutions and ensuring delivered solutions meet customer expectations.