US - API Integrations Implementation Specialist

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Full Time Boston, MA, US

3 days ago Requisition

Salary Range: $70,000.00 To $90,000.00 Annually

Location:

Remote in the US

Why this role exists

Open Exchange delivers virtual and hybrid events for the world’s largest investment banks, alongside hundreds of corporate clients and organizations. More than half a million virtual meetings and over two thousand conferences have run on our platform.

For many of our clients, our platform is not just a tool they log into. They license access to our API suite to connect us to their own event management system, CRM or research workflow — automating event creation, attendee registration, reporting, and the retrieval of recordings and transcripts for compliance archiving. A growing share of our most significant relationships now runs this way.

This role owns those integrations end to end: scoping them before the deal closes, delivering them, and making sure our own teams can run them afterwards.

Where the role sits

• Works daily with:
  Sales and Account Management, Product Management, Engineering, Event Delivery/Production, Client Support
• Client-facing:
  Yes — with client technical leads, platform owners, and their vendors
• Location:
  
  Remote in the US or UK, with occasional travel

What you’ll own

1. Pre-sales and scoping

• Join Sales on opportunities where an API integration is part of the deal — translating a prospect’s requirement into what our APIs can actually do, and being honest about what they can’t.
• Run technical discovery: what systems they are integrating from, who owns them, their authentication model, and how their event workflow runs today.
• Produce scoping documents and solution designs that Sales can attach to a proposal and Engineering can stand behind.
• Give commercial decisions a realistic view of what an integration will take, from us and from the client — including saying no to the ones that aren’t viable.

2. Implementation and technical delivery

• Own the integration from signed contract to the client running live events — milestones, dependencies, client-side blockers, and keeping both sides honest about the critical path.
• Guide client engineering teams through the OE API modules — event and meeting management, registration, reporting, and post-event artifacts — including account setup, credentials and environment access.
• Agree the authentication and access model with the client: API credentials, SSO setup, and attendee joining methods.
• Run integration testing and UAT: build the test plan, work through failure cases, validate data flows end to end, and sign off go-live readiness.
• Support platform migrations, sequencing the change so the client’s events keep running throughout.
• Design integrations around how events actually get run — by our Delivery teams and by the client’s planners and producers — not just around what the API allows.

3. Enablement of Delivery and Support

• Treat every integration as unfinished until our Delivery and Support teams can run and troubleshoot it without you.
• Build and maintain the operational documentation for each integrated client: how their events get created, which fields flow from where, the known quirks, and what “normal” looks like.
• Deliver training — live sessions, runbooks, decision trees — pitched at the people supporting live events when you’re not online.

4. Complex client issues

• Sit inside the Support escalation path as the senior technical resource for integrated clients.
• Diagnose issues that cross a boundary — API payload and field-mapping problems, authentication and SSO failures, data discrepancies between systems, and…