Claims Technical Director Casualty - Auto Liability

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

This is an exempt, full time, fully remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office.

The Claims Technical Director Casualty is a technical subject matter expert responsible for advancing technical excellence and decision making across high severity, complex, litigated claims. This role provides oversight and strategic guidance on large, complex, and high-exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation.

Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

• Act as a senior technical resource and provide subject matter expertise for complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.
• Collaborate with and coach assigned core liability claim handlers on claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.
• Conduct detailed technical reviews of claim files to ensure thorough investigation, accurate liability assessment, and effective litigation strategies to spot claim trends and improve performance.
• Provide guidance claims handlers on coverage analysis, damages evaluation, and exposure assessment to promote strong claim handling and improve claim decisions.

• Support claim handlers throughout the lifecycle of complex claims, including:
  • Investigation:
    Ensure thorough fact-gathering and documentation.
  • Evaluation:
    Advise on case valuation strategies and exposure analysis.
  • Reserving:
    Recommend reserve adequacy and adjustments based on claim developments.
  • Litigation Management:
    Partner with defense counsel, assess legal strategies, and ensure alignment with company objectives.
  • Resolution Strategy:
    Guide negotiation approaches and settlement decisions for optimal outcomes.

• Develop core liability claim handlers through round tables, one on one coaching, collaboration on claim and litigation strategy, and role modeling to strengthen technical competencies (strategy, analysis, planning, and documentation) and enhance claims management performance.
• Assess and communicate progress of claim handlers, including observation of readiness for more advanced claim handling roles.
• Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.

• Partner with the Casualty Claims leadership to identify risk trends, operational opportunities, and process improvement initiatives.
• Assist in shaping claims handling strategies, policies, and standards across the casualty organization.

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims, management experience a plus
• Bachelor’s degree or equivalent experience required; CPCU, AIC, SCLA, JD, or similar credentials a plus
• Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
• Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome…