Admin: Branch Manager Job Lynn area,Massachusetts USA,Management

Overview

Multi Cultural Home Care - MA, a Modivcare Personal Care Service, is looking for a Branch Manager. As a Branch Manager, you will be responsible for overseeing all aspects of branch operations, including business development, client relations, staff management, and financial performance. Your role will be instrumental in ensuring the delivery of high-quality care, maintaining regulatory compliance, and driving the growth and success of the branch.

Compensation

& Schedule

Pay: $75,000-$80,000
Schedule:

Monday - Friday, 8:00 am – 5:00 pm

Office Locations

18R Shepard St Suite S200, Brighton, MA 02135
330 Lynnway Suite 103, Lynn, MA 01901
354 Merrimack St, Building C, Ste 207, Lawrence, MA 10843

Benefits and Perks

Medical, Dental & Vision Insurance
401(k) with a 6% match
Paid Time Off
10 Paid Holidays
Employee Assistance Program
Employee Discounts (retail, hotel, food, restaurants, car rental, and more)
Voluntary Term Life and AD&D Insurance
Legal Services Insurance
Short-Term and Long-Term Disability
Accident, Critical Illness & Hospital Indemnity Insurance

Responsibilities

Operational Leadership

Oversee the day‑to‑day operations of the branch, ensuring efficient and effective service delivery.
Develop and implement operational strategies, policies, and procedures to optimize patient care and outcomes.
Monitor key performance indicators (KPIs) such as patient satisfaction, staff productivity, and financial metrics, and take corrective actions as needed.
Foster a positive and collaborative work environment, promoting teamwork, open communication, and professional growth.

Business Development and Client Relations

Identify and pursue business development opportunities, building relationships with referral sources, healthcare professionals, and community organizations.
Collaborate with the marketing and sales team to promote the branch’s services and increase market share.
Establish and maintain strong relationships with clients, patients, and their families, ensuring high levels of satisfaction and retention.
Stay informed about market trends, competitor activities, and industry developments to inform strategic decision‑making.

Staff Management and Development

Recruit, hire, and train qualified staff members, ensuring appropriate staffing levels to meet patient needs.
Provide leadership, guidance, and support to the branch staff, fostering a culture of excellence, accountability, and continuous learning.
Conduct performance evaluations, provide feedback, and implement professional development plans for staff members.
Address employee concerns, resolve conflicts, and implement strategies to promote employee engagement and retention.

Regulatory Compliance and Quality Assurance

Ensure compliance with all applicable regulations, standards, and guidelines governing home healthcare services.
Collaborate with the compliance team to develop and implement policies and procedures that align with regulatory requirements.
Conduct regular audits and reviews to assess compliance with regulatory standards and implement corrective actions as needed.
Monitor and analyze quality metrics and patient outcomes, identifying areas for improvement and implementing quality enhancement initiatives.

Financial Management

Develop and manage the branch’s financial budget, ensuring profitability and adherence to financial goals.
Monitor and control expenses, revenue, and cash flow, implementing strategies to maximize revenue and control costs.
Analyze financial reports and metrics, identify trends and opportunities, and make data‑driven decisions to optimize financial performance.
Collaborate with the finance and billing departments to ensure accurate and timely billing and collections.

Collaboration and Communication

Foster effective communication and collaboration with other branches, departments, and organizational stakeholders.
Participate in leadership meetings, share insights, and contribute to strategic planning and decision‑making processes.
Serve as a liaison between the branch and corporate headquarters, ensuring alignment with organizational goals and initiatives.
Proactively address issues, concerns, and challenges, seeking appropriate support and…