Service Delivery Manager

• Oversee the day-to-day execution of complex B2B service deliveries for large customers
• Ensure delivery performance meets critical financial and operational standards
• Manage deployment and activation of telecommunications products and services
• Maintain delivery control through disciplined coordination and proactive risk management
• Identify and elevate execution risks to safeguard service stability and customer confidence
• Collaborate with internal teams, vendors, and customer stakeholders
• Ensure seamless execution and transition to support teams
• Implement structured delivery practices to contribute to reliable service and operational excellence
• Monitor and report on key delivery metrics
• Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

• Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
• 4-7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
• 2-4 years identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
• Ability to plan, coordinate, and execute complex B2B service deliveries
• Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes
• Skill in proactively identifying, assessing, and escalating execution risks
• Ability to collaborate with internal teams, vendors, and customer stakeholders
• Strong verbal and written communication skills
• Ability to maintain control of delivery processes through disciplined coordination and thorough documentation
• Capacity to apply structured delivery practices and strategic approaches
• Skill in identifying opportunities to enhance service delivery practices and operational efficiency
• At least 18 years of age
• Legally authorized to work in the United States
• Travel is not required
• Not a DOT regulated position
• Not a safety sensitive position

Demonstrates expertise in managing complex B2B service delivery projects, ensuring operational excellence and customer satisfaction through effective risk management and collaboration with cross-functional teams. Proficient in telecommunications products and service delivery processes, with a focus on continuous improvement and performance monitoring.

• B2B Service Delivery Management
• Telecommunications Products Deployment
• Risk Management
• Cross-Functional Team Leadership
• Performance Metrics Monitoring

• Project Management
• Service Delivery Processes
• Operational Risk Assessment
• Delivery Coordination
• Process Enhancement

• Strong Communication Skills
• Collaboration
• Proactive Problem Solving

• Bachelor's Degree
• Master's Degree (Preferred)

• Telecommunications
• B2B Services
• Service Stability
• Operational Excellence
• Customer Confidence