Market Financial Center Manager - North Shore Market

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

• Operating as a backup financial center leader within a market
• Managing client traffic, engaging and appropriately routing clients, and fostering client retention
• Managing business results through formalized management routines and coaching
• Creating a world-class client experience environment
• Managing market-level initiatives prescribed by market leaders
• Driving operational excellence

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach:
  Knows and develops team members through coaching and feedback
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader:
  Recruits, on-boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes:
  Deliver results through effective team management, structure, and routines

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize…