Manager, Digital Content

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The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard's undergraduate program (Harvard College, founded in 1636) as well as all of Harvard's Ph.D. programs (the Harvard Kenneth

C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

The Faculty of Arts and Sciences (FAS) at Harvard University seeks a Manager, Digital Content to lead the development, management, and optimization of content across FAS digital platforms. Reporting to the Director of Marketing, this role combines strong editorial judgment with expertise in digital content strategy, web management, user experience, accessibility, and analytics to ensure that FAS digital properties are engaging, intuitive, and aligned with institutional priorities.

The Manager develops and produces high-quality digital content; advises on content structure, navigation, and information architecture; and uses data and digital best practices to continually improve content performance and the user experience. Working closely with colleagues across FAS Communications and Marketing, IT, external partners, and content contributors, the Manager also helps shape the evolution of FAS digital platforms and provides guidance on effective, accessible, and user-centered digital communications.

The role plays an important part in advancing FAS priorities and amplifying key initiatives of the Dean through compelling digital storytelling. This position will be based in Cambridge, MA and there is an expectation of three (3) workdays per week on campus.

• Write, edit, and produce and/or aggregate content for the FAS flagship website, FAS Communications and Marketing Hub, and FAS administrative unit websites.
• Adapt and repurpose content across channels and formats to maximize engagement and accessibility.
• Source and format high-quality imagery; draft accurate and compelling captions; and advise on optimal integration of video into editorial content.
• Collaborate with the Director of Marketing to create a comprehensive content plan aligned with institutional priorities.
• Adapt and repurpose content across channels and formats to maximize engagement and accessibility.
• Develop and implement editorial frameworks to elevate high-priority content related to the Dean's initiatives.

• Advise on digital content strategy, web layout, content hierarchy, taxonomy, navigation, and information architecture to support institutional priorities and intuitive user experiences.
• Manage digital content production and implementation within the CMS, including text, images, teaser copy, metadata, and other page elements, in accordance with editorial, technical, brand, and accessibility standards.
• Provide strategic guidance on storytelling structures, content organization, and discoverability across FAS digital platforms.
• Monitor and enhance the effectiveness of FAS digital properties through analytics, user-centered design, accessibility, and digital content best practices.
• Troubleshoot CMS content and formatting issues, coordinate with web development and other partners as needed, and contribute to the long-term evolution of FAS digital platforms and content strategy.

• Ensure all content complies with institutional accessibility policies and follows WCAG 2.1 AA standards.
• Apply universal design principles across all digital content formats to support usability for all audiences.
• Conduct quality assurance reviews to verify compliance with brand, editorial, and accessibility guidelines.
• Stay current with…