Energy Advocate

Energy Advocate

The Energy Advocate works closely with and directly reports to the Energy Manager, leading the City's outreach to Lynn residents and priority populations to increase participation in Mass Save® energy efficiency programs. This role engages communities, especially underrepresented groups, to access energy-saving opportunities that lower utility costs and contribute to a sustainable future. As an Energy Advocate, you will build and maintain partnerships while fostering community to increase local knowledge about Mass Save programs and to support energy efficiency program enrollment and participation.

Community Outreach:
Develop and implement a localized outreach plan targeting priority groups -- including renters, landlords, moderate-income households, non-English speaking households, and small businesses – that meet or exceed National Grid's goals. Organize events, deliver presentations, and utilize media channels to promote the Mass Save programs.

Community Representation and Engagement:
Serve as the City's representative in the Statewide CFP cohort and demonstrate an understanding of the local community's unique needs, with a focus on engaging majority-minority populations and those served by the CFP initiative.

Partnership Building:
Build and maintain meaningful partnerships with local nonprofits, municipalities, and community organizations to actively collaborate to design and implement strategies to expand reach and program participation to align on shared goals.

Customer Support:
Work with Mass Save program vendors to address customer-specific needs and improve engagement outcomes. Respond to customer requests for support, either by connecting the customer to the appropriate party or helping the customer resolve the situation directly. This includes providing Energy Bill Check Ups for residents, guiding them through Mass Save Programs, and connecting them with outside resources such as RAFT and the Low Income Energy Assistance Program (LIHEAP).

Volunteer and Intern Engagement:
Recruit, coordinate, and support interns and/or volunteers to enhance outreach efforts and strengthen community connections.

Data Management:
Maintain accurate records in Salesforce to track outreach efforts, customer interactions, and program participation. Submit weekly and monthly Activity Reports and Customer Support Metrics to the Community First Partnership. Uphold data privacy requirements of Mass Save Sponsors to protect customer information.

Training & Learning:
Attend training sessions, participate in cross-community learning, and contribute feedback to improve the CFP initiative.

Essential:
Strong organizational, communication, and public speaking skills with demonstrated ability to lead public engagement and outreach efforts. Experience working with diverse populations across language, socio-economic, or cultural backgrounds, majority-minority communities, and engaging populations served by CFP programs. Creativity in outreach strategies, including leveraging social media and partnerships. Skills in building partnerships and aligning efforts toward shared goals. Strong interpersonal and customer service skills, with the ability to follow up effectively.

Proficiency with data entry and tracking in spreadsheets or similar tools and reporting on expenses and outreach activities. Proficient time management and multi-tasking skills. Bilingual/bicultural candidates strongly encouraged to apply.

Preferred:
Fluency in English and additional languages relevant to the community (i.e. Spanish, Khmer, Arabic, Haitian Creole, Portuguese). Experience with CRM systems like Salesforce. Familiarity with energy efficiency or sustainability initiatives. Experience coordinating small and large scale events with multiple stakeholders

A completed application can be submitted via:

- Email (personnel) - Regular Post - In-Person at the Personnel Department, Room 307 in Lynn City Hall

If submitting via e-mail, please include the "ENERGY ADVOCATE" in the subject line. A review of applications will begin August 12, 2026.