Clinical Resource Manager

Position Overview

The Clinical Resource Manager is responsible for advancing clinical excellence, regulatory compliance, quality improvement, and staff development within a Medicare-certified, non-profit home health agency. This leadership role oversees clinical education, policy management, quality assurance initiatives, OASIS and CMS compliance, infection prevention efforts, and clinical process improvement. The Clinical Resource Manager collaborates closely with clinical leadership to ensure the delivery of safe, high-quality patient care while supporting operational efficiency and positive patient outcomes.

Location:

Lynn

Department:
Clinical

This position follows a Monday–Friday schedule, with four days based in our Lynn office and one day working remotely.

Position Type:
Full Time

• Lead and manage the agency’s Quality Improvement (QI) Program, ensuring compliance with CMS, Medicare, and home health regulations.
• Monitor clinical quality metrics, performance outcomes, and regulatory compliance initiatives.
• Develop, implement, and evaluate clinical education, orientation, onboarding, competency validation, and professional development programs.
• Mentor and support clinicians in documentation standards, case management practices, clinical skills, and agency policies.
• Oversee the development, review, and maintenance of clinical policies, procedures, and best practices.
• Ensure compliance with OASIS requirements, Plans of Care (POC), infection prevention standards, and home health regulations.
• Utilize health care technology, reporting tools, and data analytics to support clinical operations and quality initiatives.
• Coordinate audits, documentation reviews, and responses to regulatory and payer audits.
  
  Collaborate with clinical leadership to conduct field supervision, staff training, and annual competency assessments.
• Support continuous process improvement initiatives that enhance patient care quality, operational efficiency, and regulatory readiness.

• Valid driver’s license is required.
• Graduate of an accredited School of Nursing; BSN preferred.
• Active Massachusetts Registered Nurse (RN) license is required.
• Experience in home health, clinical operations, quality management, or nursing leadership preferred.
• Strong knowledge of Medicare Conditions of Participation, CMS regulations, OASIS requirements, and home health compliance standards.
• Demonstrated expertise in quality improvement, clinical education, regulatory compliance, and performance improvement.
• Proficiency with electronic health records (EHRs), healthcare information systems, Microsoft Word, Outlook, and Excel.

• Comprehensive insurance coverage including medical, dental, life, and disability effective on date of hire
• Generous earned time package
• Retirement planning: 403(b) savings plan with employer match
• Tuition reimbursement
• Pre-tax flexible spending accounts (FSAs) for health care and dependent care expenses
• Access to personal wellness and financial support programs

Since 1911, All Care has been expanding programs and services to meet the changing needs of the patients we serve. All Care’s dedicated health care professionals and caring staff provide the highest quality, compassionate services to patients and families throughout the North Shore, Eastern MA, Greater Boston & Merrimack Valley communities. All Care specializes in providing a full continuum of in-home services.

From nursing and rehabilitation therapy to palliative and hospice care to private pay services and adult foster care, we offer solutions, resources, and assistance to each patient and family ensuring quality of life at every phase of need. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.