Asset Protection Agent

Position: Full Time - Asset Protection Agent - Day
What You Will Do

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.

• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.

• Deliver SMART customer service and ensure associates have the resources to do the same.

• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.

• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.

• Conduct external theft apprehensions and interviews in accordance with laws and company policy.

• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.

• Assist in internal investigations and provide evidence when needed.

• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.

• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.

• Respond effectively to potentially violent situations, ensuring safety and composure.

• This role may be assigned additional duties and responsibilities in support of business needs.

Minimum Qualifications

• High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs

• Ability to stand, sit, and perform job duties for extended periods

• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance

• Generally scheduled for 40 hours per week; additional hours may be required based on business needs

• Requires morning, afternoon, and evening availability on any day of the week

• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position

• National certified training program (e.g., Wicklander-Zuwalski or Reed training)

• Professional accreditation (e.g., APQ, APC) or equivalent experience

Preferred Skills/Education

• Associate degree in Psychology, Criminal Justice, or related field

• 1-2 Years experience conducting retail investigations

• 1-2 Years experience using physical security systems (CCTV, EAS)

• Experience investigating Organized Crime and asset protection cases

• Investigating Organized Crime and asset protection cases

Pay Range: $18.50 - $20.00 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Associate Benefits ()

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with…