Mailroom Quality Assurance Associate

Conduent seeks a Mailroom Quality Assurance Associate to support high-volume document processing for government and commercial clients. In this role, you will audit incoming and outgoing mail batches, verify data accuracy, and ensure compliance with strict client and regulatory standards. You will investigate and document defects, analyze error trends, and collaborate with operations teams to resolve discrepancies and reduce rework. Using mailroom and imaging systems, you will prepare quality reports, follow standardized procedures, and help drive continuous improvement in a fast-paced, performance-driven environment.

Conduent offers opportunities to grow skills in digital workflows and large-scale business process operations.

Responsibilities

• Audit incoming and outgoing mail batches for accuracy, completeness, and compliance with client requirements
• Document and track quality issues, error trends, and defect root causes
• Use mailroom and imaging systems to review, verify, and reconcile mail items and digital records
• Collaborate with operations teams to resolve discrepancies and rework defective batches
• Follow standardized quality control procedures, checklists, and SLAs
• Prepare daily and weekly quality reports and metrics for supervisors and clients
• Support process improvement initiatives to reduce errors and improve throughput
• Maintain secure handling of sensitive documents and client information
• Adhere to all compliance, confidentiality, and data protection standards
• Assist with training frontline mailroom staff on quality standards and best practices

Required Skills

• Mailroom operations
• Quality assurance auditing
• Document and data verification
• Imaging and scanning systems
• Data entry accuracy
• MS Excel and reporting
• Workflow and SLAs compliance
• Process documentation
• Basic root cause analysis
• Information security and confidentiality