Associate Manager, Retail

Position Overview

The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store.

Focus on achieving and exceeding daily sales goals using KPI metrics. Utilize company training tools and digital platforms to drive sales. Provide feedback to Store Manager to help support the creation of clear action plans that optimize financial results.

Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage. Embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. Ensure the Lilly Pulitzer selling culture and client experience. Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager when necessary.

Oversee assigned division of responsibility and be accountable for results. Communicate company emails, initiatives, and announcements to the store team.

Provide in-the-moment coaching with clear, concise, and actionable feedback. Ensure associates participate in team selling and work toward an exceptional client experience.

Maintain accuracy in cash transaction management according to operating procedures. Maintain visual and operational standards as set by the Visual and Retail Operations teams. Safeguard the assets of the store.

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem‑solving and decision‑making skills.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in Microsoft and Apple technology.
• Prior knowledge of XStore and Tulip is a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

This full‑time, non‑exempt hourly position requires an average of 40 hours per week. The role is eligible for overtime and standard company benefits. Flexible working hours may be required, including nights, weekends, and holidays. The position will adhere to the Company Retail Holiday time off policy and will be reviewed annually.

Pay Range: $20.50/hour – $23.50/hour. Pay is based on qualifications, experience, geography, and local wage laws. In addition to base pay, a bonus and/or commission may be offered. Benefits include healthcare, retirement savings, paid time off/vacation, and product discounts.

Lilly Pulitzer is an equal opportunity employer and does not discriminate based on race, color, sex, gender identity and expression, sexual orientation, pregnancy, national origin, age, veteran status, disability, or other characteristics protected by law. Lilly Pulitzer participates in E‑Verify.