Senior Sales Associate

Senior Sales Associate

Location: Market Street - Lynnfield, MA

Job Type: Part-time

Overall Compensation Package: $23/hr

Schedule / Availability:

• Must be available to work Friday/Saturday/Sunday, with another weekday (Mon–Thu) available.
• Must be available to work Tuesday/Thursday/Saturday.
• Must be available to work Monday/Wednesday/Saturday.
• Must be available to work 20–29 hours during Clinic Operating Hours (as posted on website, subject to change). Must be able to work a 5 or 8 hour shift with a minimum of 1 day per week but have the ability to flex to more shifts as needed. You must be able to commit to a schedule 60 days in advance.

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

• Work performed in a retail environment; requires walking short distances and standing for long periods.
• Ability to lift and carry inventory and move clinic equipment, including reaching, crouching, kneeling, bending, twisting, pushing, pulling, and carrying up to 25 lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires use of standard office equipment such as phones, keyboards, computers, and touch‑screen devices.
• Specific vision abilities required include close vision, depth perception, color vision, and ability to adjust focus.

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self‑starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career.

Reports To: Clinic Manager

• Proven retail experience, preferably within skincare and/or aesthetics.
• The ability to provide inspirational, authentic, and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store (desirable).
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets (desirable).
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
• Previous experience with retail point-of-sale software, Zenoti experience is a plus.

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred.
• Prioritizes customer service and has exceptional communication skills.
• Proficient in problem solving and finding creative solutions.
• Must be able to create a comfortable atmosphere for clients and team members.
• Attentive and a good listener.
• Attention to detail in following company and safety protocol.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance.
• Goal oriented and self‑motivated to achieve and exceed company benchmarks for success.
• Willing to learn and adapt to changes quickly.
• Comfortable and respectful with conflict management with clients and team members.

• Creating curated client experiences.
• Effectively introduce and promote customized, no‑downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Educating clients on the importance of the skin care protocols.
• Celebrating the success of the results our clients experience.
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals.
• Effectively coordinating, scheduling, and rescheduling recurring and future clients.
• Consistently seeking, obtaining, and converting new clients.

• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
• Strong communication skills, ability to multitask, and comfort with…