Spanish​/English Bilingual Program Coordinator SELS; C

School of English Language Studies
SALARY: $44,856- $52,872
LOCATION:
Lynnwood, Washington
DESCRIPTION:

The Program Coordinator provides customer service and clerical support to students, faculty and staff of the SELS division. Under general supervision, this position independently performs a variety of duties including: providing courteous and accurate information to students, faculty, staff, and general public; performing complex clerical projects and assignments; establishing and maintaining record keeping/filing systems and database files; creating and maintaining spreadsheets for documents such as division special assignment tracking sheet;

administering faculty student evaluations quarterly; and assisting with other projects and activities. The SELS division serves a high number of immigrants, refugees, and first‑generation students whose first language is not English, most of whom are accessing higher education in America for the first time and need in‑person help navigating our system. By providing a welcoming single point of entry and seamless access to the SELS programs, this position supports the college’s strategic goals of educational access and student success.

This is a classified position reporting to the Administrative Services Manager for the School of English Language Studies.

For information on applying, please see Application Procedures and Required Documents, below. Applications received by July 30, 2026, at 5:00 PM PST will be considered. Any applications submitted after this time may not be reviewed. Position is opened until filled.

• Run ELA and EdCAP class roster as needed.
• Make appointments for advisors for the ELA advising office.
• Assist prospective and returning students on College Online Admissions Applications (OAAP) & ELA new student application steps.
• Assist ELA students with various inquiries including those who need their ctcLink  ctcLink account activation.
• Run enrollment report for the division (ELA/EdCAP, AENGL, ELI) as needed.
• Produce annual and quarterly list of student evaluations for the division.
• Schedule and coordinate the Canvas/paper evaluations by students with faculty, the dean, and the EVPI office.
• Report special assignment pay for faculty (subbing, advising, meetings, and any other special assignments).
• Post official notices on classroom doors (classroom change, class cancellations, etc.).
• Monitor office supply inventories of the division faculty and staff for the office.
• Coordinate the ordering items with the direct supervisor for purchases.
• Maintain office supplies in the Associate Faculty room.
• Update division faculty & staff directory as a back‑up.
• Respond to email inquiries from students, faculty, and staff promptly.
• Provide customer service and clerical support for students, visitors, faculty, and staff for the division via phone, email, and in person.
• Train new student employees on front desk duties and provide guidance to them.
• Pick up print orders and mail for faculty/advisors/staff from the Print and Mail Center daily.
• Other duties as assigned.

• High school graduation or equivalent AND one year of customer service and clerical experience.
• Spanish/English bilingual (must be able to read, write, and speak both languages).
• Intermediate skills using Google Applications or Microsoft Office.
• Excellent written and verbal communication skills.
• Experience thriving in a fast‑paced office environment.
• Demonstrated ability to create a welcoming environment including populations representing diverse backgrounds, life experiences, and abilities.

• Experience with People Soft (ctcLink)
• Ability to work independently and maintain a professional office environment.
• Ability to handle sensitive information and communications in a confidential manner, both internally and externally.

Work will be performed primarily in an office setting, and onsite/in‑person. The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. Some tasks require lifting…