Customer Service Representative - Bilingual

Job Overview

A local Credit Union based out of Washington is interested in hiring a Bilingual Customer Service Representative to their team onsite in Lynnwood, WA. These positions are long term opportunities with a positive growth structure and an opportunity to work remotely.

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key critical metrics.
• Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
• Takes ownership of member concerns, sets the expectations, and provides timely follow‑up/resolution.
• Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
• Maintains knowledge of credit union policies, procedures, and regulations.
• Performs other duties as assigned.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• Bilingual Spanish
• Customer Service Experience

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Lynnwood, WA.

The pay range for this position is $19.50 - $21.50/hr.

This is a fully onsite position in Lynnwood, WA.

This position is anticipated to close on Feb 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.